How it works
Two steps for you.
The rest is on us.
Here's everything that happens between connecting your store and paying your first invoice, and who's responsible for each part.
- 01You
Create your account
Sign up with your email. Your dashboard is ready straight away.
- About a minute
- No catalog to browse
- 02You
Connect your Shopify store
Approve access on Shopify. We ask only for what fulfillment needs: products, orders, shipping details and permission to add tracking.
- Shopify's own sign-in
- Disconnect any time
- 03OxPostal
Products and orders sync
We import your existing products and orders, then follow every new, edited, cancelled and refunded order as it happens.
- Full history imported
- Live updates from Shopify
- 04OxPostal
We ship your orders
Our team packs each order and ships it to the address on the Shopify order.
- Addresses straight from Shopify
- No order forwarding
- 05OxPostal
Tracking goes to Shopify
When a parcel ships, its tracking number is added to the Shopify order, the order is marked fulfilled, and Shopify emails your customer.
- Order fulfilled automatically
- Customer gets Shopify's email
- 06OxPostal
One invoice per period
We invoice the orders we shipped: product cost, shipping and our fee, line by line. Every invoice lives in your dashboard.
- Line-by-line breakdown
- Print or save as PDF
A/Permissions
What we ask Shopify for.
Nothing more than fulfillment needs. Access tokens are encrypted at rest, and disconnecting revokes them.
| Scope | Access | |
|---|---|---|
| Products So we know what's in each order | Read | So we know what's in each order |
| Orders So we know what to ship | Read | So we know what to ship |
| Customer shipping details So the parcel reaches the right door | Read | So the parcel reaches the right door |
| Fulfillments So we can add tracking numbers | Write | So we can add tracking numbers |
B/Questions
Still wondering?
Do I have to import products from you?
No. You keep selling your own products from your own Shopify store. We read your products and orders from Shopify; nothing gets added to your catalog.
What access does OxPostal ask for?
Read access to products, orders and customer shipping details, plus permission to create fulfillments so we can add tracking numbers. You approve it in Shopify and can disconnect at any time.
Will my customers know when an order ships?
Yes. When we add tracking, Shopify marks the order fulfilled and sends your customer its standard shipping confirmation email, from your store.
What if an order is edited or cancelled?
Edits, cancellations and refunds sync from Shopify on their own. A cancelled order leaves our queue, so it doesn't ship.
How am I billed?
Once per period you get one invoice listing every order we shipped: product cost, shipping and our fee, line by line. No subscription.
Which platforms do you support?
Shopify, today. That focus is why the integration goes deep.